Privacy Policy

MAISONCONTENEUR.COM — bKrazy inc. | NEQ 1175813386 | Updated: April 9, 2026 | Version 2.0
⚠️ This policy complies with Quebec Law 25 (Act to Modernize Legislative Provisions respecting the Protection of Personal Information, S.Q. 2021, c. 25) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA), S.C. 2000, c. 5.

1. Organization Identification

bKrazy inc., operating MAISONCONTENEUR.COM, is responsible for the processing of your personal information.

  • Legal name: bKrazy inc.
  • Trade name: Maison Conteneur | maisonconteneur.com
  • Head office: 810 rue des Caravelles, Lévis, Quebec G6V 9P8, Canada
  • NEQ: 1175813386
  • Email: info@maisonconteneur.com
  • Phone: 418-747-9787

2. Privacy Officer

As required by Law 25, we have designated a Privacy Officer:

  • Name: Véronique Boucher
  • Title: President, bKrazy inc.
  • Email: info@maisonconteneur.com

All access requests, correction requests, consent withdrawals, portability requests, or privacy complaints must be addressed to this person. A response will be provided within 30 calendar days.

3. Personal Information Collected

3.1 Voluntarily Provided

  • First and last name, email address, phone number
  • Province and postal code (for transport quotes)
  • Content of messages and requests submitted through our forms
  • Delivery or installation address (when placing an order)

3.2 Automatically Collected

  • IP address, browser type, operating system
  • Pages visited and session duration
  • Aggregated analytics data (Google Analytics 4, anonymized)
  • Cookie data (see Section 8)

We do not collect banking information, credit card numbers, or sensitive information as defined under Law 25.

4. Purposes and Consent

  • Responding to your inquiries and quote requests
  • Processing orders and managing the contractual relationship
  • Sending our newsletter (with your explicit consent)
  • Improving our services and website
  • Meeting legal and contractual obligations
  • Preventing fraud and protecting our systems

Consent is collected at the time of form submission. You may withdraw consent at any time by writing to info@maisonconteneur.com, without retroactive effect on processing already completed.

5. Third-Party Sharing

Your personal information is never sold to third parties. It may be shared only with:

  • Service providers: Netlify (hosting & forms — SOC 2 Type II certified), Google Analytics 4 (anonymized analytics), business email. These providers are bound by confidentiality agreements.
  • Legal obligations: when required by law, court order or competent government authority.
  • Rights protection: to protect the rights, property or safety of bKrazy inc., its customers, or the public.

6. Retention and Destruction

  • Inquiries (without order): 2 years
  • Order-related data: 7 years (Quebec tax and accounting obligations)
  • Newsletter subscriptions: until consent is withdrawn
  • Analytics cookies: maximum 13 months

7. Security Measures

  • Encrypted transmission via HTTPS protocol (TLS 1.3)
  • Secure hosting (Netlify — SOC 2 Type II certified)
  • Access limited to authorized personnel
  • Privacy Impact Assessments (PIA) for new data-intensive projects

8. Cookies and Similar Technologies

  • Essential cookies: required for site functionality (cart, language preferences)
  • Analytics cookies: Google Analytics 4 — anonymized. Can be declined via consent banner
  • Preference cookies: remember your choices (e.g., cookie banner closure). Duration: 7 days

9. Your Rights

Under Quebec Law 25 and federal PIPEDA, you have the right to:

  • Access: obtain a copy of your personal information we hold
  • Correction: have inaccurate or incomplete information corrected
  • Erasure: request deletion of your information, subject to legal retention obligations
  • Portability: receive your information in a structured, commonly used technological format
  • Withdraw consent: at any time, without retroactive effect

To exercise these rights, write to info@maisonconteneur.com. If you feel your rights are not being respected, you may file a complaint with the Commission d'accès à l'information (CAI): www.cai.gouv.qc.ca or the Office of the Privacy Commissioner of Canada: www.priv.gc.ca.

10. Privacy Incidents

In case of a privacy incident presenting a serious risk of harm, bKrazy inc. will notify the CAI (Law 25 compliance), notify affected individuals if serious risk exists, maintain an internal incident register, and take corrective measures.

11. Cross-Border Transfers

Some providers (Netlify, Google Analytics) operate outside Quebec, including in the United States. These transfers comply with Law 25 requirements through Privacy Impact Assessments and contractual safeguards. Google Analytics data is anonymized before transfer.

12. Policy Updates

This policy may be updated at any time. The version in effect is the one published on this site with its update date. Continued use of our services after an update constitutes acceptance of the new terms.

13. Contact Us

  • Email: info@maisonconteneur.com
  • Phone: 418-747-9787
  • Address: bKrazy inc., 810 rue des Caravelles, Lévis, QC G6V 9P8

BY USING THIS SITE, YOU ACKNOWLEDGE HAVING READ AND ACCEPTED THIS PRIVACY POLICY IN ITS ENTIRETY.